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What do I do if I have trouble with my VENTRY Fan?

Please call us (the manufacturer) right away! We want to know if you encounter any problems with your VENTRY fan (or LENTRY Light). Feedback helps us to make the best equipment possible. We (real, live people) are often near the phone even outside of normal hours and will do our very best to solve any issues you might have as quickly as possible and to your complete satisfaction.

Below are a few problems (easily fixed) about which we have heard more than once and which might keep your VENTRY Fan from running reliably...

Old gas: If your VENTRY Fan does not start easily or stay running, please check the gasoline! Gas that has been in the fan for more than 6 months may not work. Try new, fresh gas. Then, run the engine at least 10 minutes to get all the old gas out of the fuel system. For normal maintenance, we recommend you run your fan at least once a month, for a minimum of 15 minutes at a time; it needs to be run long enough to get the carbon burned out! Note: Honda recommends adding fuel stabilizer to any gasoline which will be stored longer than 90 days.

Honda Gas Cap recall: If your VENTRY Fan has a Honda engine that runs for 5 minutes or so but then sputters and quits, it is likely due to the gas cap. For a short period of time, Honda had a fuel cap with a carbon filter that was easily saturated with gas if the tank is overfilled, resulting in an airflow issue. Call us for a new cap.

Low oil: When filling Honda motors with oil, you must fill it until the oil begins to pour back out. The dipstick can be misleading and if you do not put enough oil in, the Oil Alert will engage, preventing the engine from starting. Click the images below for instructions and diagrams from Honda® out of their Honda Engine Owners Manual. (The images will enlarge).